Returns & Exchanges

We want you to love your home espresso setup, which is why we offer a 30-day return policy on most products to ensure your brewing experience meets your expectations. If you are not completely satisfied, our team is here to help you find the right equipment or facilitate a smooth return process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Clean and Package

  Thoroughly clean and dry your equipment, ensuring all original accessories, manuals, and packaging are included to avoid restocking fees.

• 3.
  Ship Securely

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring the machine is double-boxed for protection.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit for functionality and condition, we will process your refund to the original payment method within 5-7 business days.